Shipping, delivery, freight… we just want to get your order to you as quickly as we can, and in the best possible condition. We’ve covered off a bunch of frequently asked questions below, as well as provided extra info about click & collect.
What do you charge for shipping?
Since all our orders come directly from the suppliers, each supplier represents one order. Meaning that if you ordered from two suppliers that would be two orders and therefore you would pay for two lots of shipping. We charge a flat $9 per order, per supplier, but shipping is FREE for any orders over $300.
How long will my delivery take?
Each supplier will be providing you with their own delivery, therefore delivery times will vary from supplier to supplier. Standard delivery times are 7-10 days.
Where do you deliver?
Our suppliers delivery agents can deliver to most residential or business addresses, Parcel Lockers, Post Offices or PO Boxes. There are some areas where we can’t deliver directly to your door and will instead deliver to your local post office. If you’re in one of these areas, don’t worry, we’re working on it and hope to be able to deliver to your door very soon!
Can my order be left if I’m not home?
It sure can! Just make sure you give us explicit instructions that it’s ok to do so. Please keep in mind our suppliers delivery drivers may need to stay within sight of their van, so may not be able to follow all delivery instructions.
If there aren’t any delivery instructions or if you live in an area that doesn’t offer parcel delivery, you will be notified by the suppliers delivery agent about where you can pick up your order from.
What happens if there’s no safe place to leave my order?
If you don’t have a safe place for your order to be left, just contact us and we will see what else we can arrange for you.
If you’re not home and the supplier’s delivery agent can’t find a safe place to leave your order, they’ll leave a card with instructions about how you can get your order. Please note that each delivery agent will have a certain amount of time for you to collect your order before it will be returned to the suppliers’ warehouse.
Note that once the delivery agent has provided you with instructions about how you can pick up your order we will unfortunately not be able to arrange to have it redelivered.
Why can’t I get a call before delivery?
Our supplier’s delivery agent’s drivers are on the road for most of the day, and although they may try, it’s unlikely they’ll be able to call you to arrange your delivery. Therefore, it’s best to give instructions for the driver to follow if they arrive at the delivery address and no one’s there to receive your order or choose an alternative delivery option in advance.
Can I redirect my order?
Depending on which delivery agent the supplier is using you may be able to redirect your order. If the delivery agent is Australia Post and you have the Australia Post app or a MyPost account, you can redirect your order to another address, including post offices and Parcel Lockers up until the day before your order is out for delivery.
If you aren’t able to do this, please get in touch directly with Australia Post on 13 76 78 and they will be able to help you.
Please bear in mind that if you redirect your order, it will take a bit longer for it to get to you. It’ll take an extra day for our couriers to intercept it, plus it may take additional days to deliver your parcel to the new address depending on where it is.
Do you offer express shipping?
Not yet, but soon! Stay tuned.
Shipping to the Northern Territory
We firmly believe that all Australians should have access to good wine at epic prices, and our NT customers are no exception to this. We can deliver to the Northern Territory however, all wine sold to NT needs to meet the legislated “minimum floor price”. Find out more about shipping to NT click here: https://alcoholreform.nt.gov.au/milestones/floor-price